Our Guarantee & Return Policy

Customer satisfaction is guaranteed.  If for any reason you are dissatisfied with the quality of any of our products or you have a problem with shipping, we want to know.  We will make it right. Our customer’s complete satisfaction is our goal. If you have a concern please contact us within 48 hours of product delivery. Please remember to save the original packaging (especially late in the Christmas season).  We guarantee that your products or recipients gift will arrive in quality condition.

 Shipping Policy – Shipping Provided with UPS

We ship using UPS Ground only.  Additional info coming soon.

Commitment to Privacy

Koepsel’s Farm Market is committed to respecting and protecting customer privacy.  This statement describes our information collection practices and explains how we use and protect your personal information.  We do not share your e-mail address or personal information with any other person or business.  Please contact Koepsel’s Farm Market at info@koepsels.com with any questions.

What we collect and why:

Your login information.  Login information is used to determine whether or not you are authorized to use specific services.  Passwords help better guarantee your privacy so that only you have access to any information in your account.

Personally identifiable information that you provide voluntarily.  This includes information such as contact information that allows us to respond to your requests and send products we hope you order from our online store:  preferred email, shipping or billing address, telephone numbers and credit card information. We may use customer information to make improvements to our website, inform customers concerning an order or to contact customers about product promotions or newsletters.  If you do not wish to receive emails from us in the future please contact us at info@koepsels.com and we will gladly cease all future emails.

Your personal information including email and telephone number will not be shared with any 3rd party organizations for commercial purposes.

Auto-collected information (web logs).  Our web server automatically recognizes the Internet domain and IP address from which you accessed our website, the date and time of your visit, and the pages you visited on our site, as well as information automatically forwarded by your browser.  This information is used to help us understand aggregate uses of our site, track usage trends, and improve our services.

Website & Online Store Security

Koepsel’s Farm Market is committed to ensuring the security of your personal information.  We have put in place reasonable physical, technical, and administrative safeguards designed to prevent unauthorized access to, or use of, the information collected online.  Our website utilizes the most up-to-date Secure Sockets Layer (SSL) technology to ensure confidential and secure ecommerce transactions.  Personal information such as credit card number, name, and address are encrypted so that the characters that you type are scrambled.  We do NOT store your credit card info on our hosting account server.  Encrypting makes it impossible for a third party to intercept your personal information as it travels over the Internet.

Links to other websites:

This site may contain links to other websites not affiliated with Koepsel’s Farm Market   We are not responsible for the privacy practices of these other sites.  We encourage you to read the privacy statements of other sites for assurance that their practices safeguard your privacy.

Product Care

Info Coming Soon